Privacy policy

General provisions


This Privacy Policy is addressed to Buyers and other users of the online store at The policy defines the rules for collecting and processing personal data obtained by the Administrator both when registering an account in the online store, using the website, as well as when making purchases without creating an account and when subscribing to the newsletter.

Personal data administrator


The administrator of personal data is ACTIVESHOP Spółka z ograniczoną odpowiedzialnością (formerly ACTIV Tomasz Pacholczyk) with its registered office in Wrocław, ul. Graniczna 8B building DC2A, 54-610 Wrocław, entered into the Register of Entrepreneurs kept by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register under the number: 0000924072, REGON: 520066491, NIP: 8943173971 with share capital in the amount of PLN 1,000,000.00, email:, phone numer: +48 71 725 41 71.

Legal basis and purpose of personal data processing


Your personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR). Your personal data is processed in connection with:

1. The need to perform contracts concluded by you with the Administrator, as well as actions taken prior to the conclusion of the contracts at your request (Article 6(1)(b) of the GDPR);
2. The necessity to fulfill the legal obligation incumbent on the Administrator (Article 6(1)(c) of the GDPR);
3. Your consent to the processing of personal data for marketing purposes, including sending commercial information (Article 6(1)(a) of the GDPR);
4. The legitimate interest of the Administrator, for the purpose of marketing own products and services, as well as securing and pursuing claims (Article 6(1)(f) of the GDPR). 

Providing your personal data on the basis of the above-mentioned points 1) and 3) is voluntary, however, refusal to provide data will prevent you from concluding a contract with the Administrator or using the Store and services provided electronically by the Administrator. The user may at any time withdraw the consent previously granted to the processing of personal data in one or more cells.

Sharing personal data


Your personal data will be made available to competent state authorities or third parties, if such an obligation results from generally applicable law. The Administrator also provides your personal data to the selected carrier or intermediary performing shipments at the request of the Administrator for the purpose of delivery, as well as to the entity servicing electronic payments or payment card payments, financial institutions granting credit for the purchase of goods or leasing, entities providing hosting/server services and entities from the IT industry maintaining an online store, entities providing legal services and in the field of debt recovery.

Data protection


The administrator protects your personal data in accordance with applicable regulations and in accordance with the highest standards of data security and protection. The administrator ensures the security of personal data thanks to the implemented appropriate technical and organizational measures aimed at preventing unlawful data processing and their accidental loss, destruction and damage. The administrator takes all possible measures to ensure that personal data is:

1. Correct and processed in a lawful manner;
2. Obtained only for specific purposes and not further processed in a manner incompatible with these purposes; 

3. Adequate, appropriate and not excessive;

4. Accurate and up to date;

5. Not kept longer than necessary;

6. Processed in accordance with the rights of the persons to whom they refer, including the right to restrict disclosure;

7. Safely stored;

8. Not transferred without proper protection.

Personal data collections are protected against access by third parties. Only persons authorized by the Administrator, trained in the protection of personal data and obliged to keep your personal data secret are allowed to process your personal data.

Personal data storage period


Your personal data is processed for the period of:

1. Securing or pursuing any claims arising from the contract;
2. After-sales contract service (complaint handling);
3. Fulfilling the legal obligation imposed on the Administrator (resulting, for example, from accounting and tax regulations);

4. To raise objections when personal data is processed for marketing purposes on the basis of the Administrator’s legitimate interest;

5. To withdraw consent, if the processing is based on previously granted consent, without affecting the lawfulness of processing based on consent before its withdrawal.

Permissions of data subjects


You are entitled to request from the administrator access to personal data, rectification, deletion or limitation of processing, to transfer data and to object to processing. You can also withdraw your consent to the processing of personal data at any time.

Right of access to data


You can request information about which of your personal data is being processed at any time. You have the right to obtain the following information from the Administrator:

1. About the purpose, scope and method of processing your personal data;
2. Since when your data is processed;
3. About the source from which your data comes;
4. About the recipients or categories of recipients to whom the data is made available.

The right to access data, supplement, update and delete data


At your request, the Administrator will supplement, update and correct your personal data, as well as suspend (temporarily or permanently) their processing or delete them if your data turns out to be incomplete, outdated, untrue or has been collected in violation of the law or is no longer necessary for the implementation purpose for which they were collected.

Right to object


If your data is processed by the Administrator for direct marketing purposes, you have the right to object at any time to the processing of personal data for the purposes of such marketing, including profiling, to the extent that the processing is related to such direct marketing. In order to exercise this right, an appropriate request must be submitted to the Administrator to the e-mail address.

Right to lodge a complaint


You have the right to lodge a complaint with the supervisory authority if you believe that the processing of personal data violates the provisions of the GDPR.

Changing personal data and updating them


In the event that your personal data changes, please update them yourself in the user account, if it has been set up, or notify the Administrator of this fact by phone, by post to the address of the company’s registered office or by e-mail to the Administrator’s e-mail address.

Right to withdraw consent


You have the right to withdraw your previously expressed consent to the processing of personal data at any time.

The Administrator’s use of cookie files


In connection with the provision of the content of the website, the Administrator uses the so-called cookies. cookies, i.e. information saved by servers on the user’s end device, which servers can read each time you connect to this end device, may also use other technologies with functions similar or identical to cookies (information about cookies also applies to other similar technologies used on our website). Cookie files (so-called „cookies”) are IT data, in particular text files, which are stored on the end device of the user of the website. Cookies usually contain the domain name of the website they come from, their storage time on the end device and a unique number.

Purpose of using cookies


Cookies by the Administrator are used to:

1. Adapting the content of the website to the user’s preferences and optimizing the use of websites; in particular, these files allow to recognize the device of the website user and properly display the website, tailored to his individual needs;

2. Creating statistics that help to understand how website users use websites, which allows improving their structure and content;

3. Maintaining the online store user’s session (after logging in), thanks to which the user does not have to re-enter the login and password on each subpage of the website;

4. Providing users with advertising content more tailored to their interests.

Type of cookies files


The administrator on the website of the online store may use the following types of cookies:

1. „Necessary” cookies, enabling the use of services available on the website, e.g. authentication cookies used for services requiring authentication on the website;
2. Cookies used to ensure security, e.g. used to detect fraud in the field of authentication within the website;
3. Cookies, enabling the collection of information on how the website pages are used;
4. „Functional” cookies, enabling „remembering” the settings selected by the user and personalizing the user interface, e.g. in terms of the selected language or region from which the user comes from, font size, website appearance, etc.;
5. „Advertising” cookies, enabling the provision of advertising content to users more tailored to their interests.

Changing cookie settings


In many cases, the software used for browsing websites (web browser) allows cookies to be stored on the user’s end device by default. Store users can change cookie settings at any time. These settings can be changed, in particular, in such a way as to block the automatic handling of cookies in the web browser settings or to inform each time they are placed on the website user’s device. Detailed information on the possibilities and ways of handling cookies are available in the software (web browser) settings. Failure to change the cookie settings means that they will be placed on the user’s end device.

Disabling the use of cookies


Disabling the use of cookies may cause difficulties in using some services as part of our online store, in particular those that require logging in. However, disabling the option of accepting cookies does not make it impossible to read or view content posted in the online store, subject to those that require logging in to access.

Use of cookies by third parties


Cookies may be placed on the end device of the online store user, and then used by advertisers, research companies and multimedia application providers cooperating with the Administrator.

Collecting other data


Like most online stores, we collect information on the use of the online store by users and their IP addresses based on the analysis of access logs. This information is used for technical purposes related to the administration of the servers of our website, as well as for statistical purposes, in the demographic analysis of users. Pursuant to the provisions of art. 18 sec. 6 of the Act of 18 July 2002 on the provision of electronic services and other applicable laws, we may be required to provide information, including in particular the computer’s IP number, contained in access logs at the request of state authorities authorized under the law for the purposes of conducted proceedings by them.

Final provisions


In the future, it may be necessary to update the Principles set out in this Privacy Policy. The policy update will be available on the store’s website. The Administrator will inform about any changes to the content of this Policy.